FAQ

Decree-Law 66/2015, dated April 29, comes into effect on June 28, 2015.

From that date onwards, Portugal will have a regulated market for online games of chance and betting.

Online gambling in Portugal may only be operated by properly licensed entities.

All operators that are running unlicensed websites that can be accessed from Portugal are in an illegal situation and may be punished with prison penalty (up to a 5 year sentence) or fined (up to 500 days).

For their own safety, gamblers should only play in legal websites.
Any company that obtains an online gambling license in accordance with Portuguese law is part of a list that soon will be available on the Gambling Regulation and Inspection Service website.

Any operator that is not part of that list and is running a gambling website that is accessible in Portugal is considered illegal.

Operators properly licensed for online gambling and betting must display a reference to the license on their website. This reference must include the seal of the Gambling Regulation and Inspection Service, a link to this regulatory body's website and contacts must also be available.
If you play on a website that does not have a Gambling Regulation and Inspection Service license, you are not entitled to legal protection and you will not have any assurances regarding the game's security, truthfulness and reliability.

An unlicensed operator has no obligations whatsoever regarding:
  •     Protection of minors
  •     Protection of vulnerable citizens
  •     Prevention and combating of gambling addiction
  •     Prevention and combating of bet fixing and result manipulation
  •     Prevention and combating of fraud and money laundering

An unlicensed operator has not gone through the technical verifications that all licensed operators must go through. These verifications ensure the protection of all data that gamblers provide to operators.
They are not.

All taxes are paid by the licensed operators, according to their revenues.
According to Portuguese law, you may gamble or make bets in all allowed types of games of chance and bets:
  • Fixed-odds sports betting
  • Horse racing betting (mutual and fixed-odds)
  • The following types of games of chance:
    • Baccarat point and banque; Baccarat point and banque / Macau;
    • French banque;
    • Blackjack/21;
    • Bingo;
    • Slot machines that include one or more spinning reels with symbols or graphic elements that progressively become static on the game line(s) and form combinations of symbols;
    • Poker in tournament mode;
    • Non-banked Poker («Omaha», «Hold’em» and «synthetic poker» variants);
    • Caribbean Stud Poker;
    • American roulette;
    • French roulette.
All allowed types and timings of betting in sports events, sports competitions and horse racing events are part of a list approved by the Gambling Regulation and Inspection Service.

The types of games of chance and bets that can be carried out by each operator depend on the type of license held, which may include some or all aforementioned types and categories. The games' rules are included in the regulations approved by the Gambling Regulation and Inspection Service.

Non-regulated operation and practice of games of chance and betting is strictly prohibited.
The operation of new types of games of chance and bets depends on authorization by the Gambling Inspection and Regulation Service.

Regarding fixed-odds sports betting: the types of sports activities and competitions over which betting may occur are part of a list approved by the Gambling Inspection and Regulation Service. This entity also has a list of all horse races and competitions over which bets can be made.
After you have chosen your licensed operator, you must register in that entity's website.
Registration requires that you provide the following data:
  • Gambler's full name,
  • Date of birth,
  • Nationality,
  • Profession,
  • Address,
  • Passport or identification number,
  • Tax identification number,
  • E-mail address
  • Bank account identification data.
When you register,  the operator verifies the gambler's identity:
  • by doing a real time search on the Tax Authority's database through a connection to the Gambling Regulation and Inspection Service;
  • directly on the operator's website through the gambler's identification number or mobile digital key
When the identification cannot be carried out through these means, particularly in the case of foreign citizens, the gambler must upload his/her identification documents with photo and date of birth.

Registration is only allowed for people who are at least 18 years old. Gambling is prohibited for minors.

The gambler's registration will only take effect after his/her identity is verified and there is confirmation that no gambling ban is in place. From that moment onwards, the gambler may begin playing any online games of chance and bets provided by the operator.

Each gambler may only register once on each website. After confirmation, the gambler receives a unique username and access password.

Before you register, make sure you carefully read all information in the operator's website, as well as the conditions you will be accepting.
Yes, as long as you register with the operator's website and your registration is considered valid. You can make only one registration in each operator.
You must open a gambling account with each operator you engage in gambling with.

This account is used by the gambler to withdraw money and make bets, and is also used by the operator to credit prizes and winnings.
You may have only one gambling account for each legal gambling site where you register.
In Portugal, a license for online games of chance is only granted after the operator's trustworthiness and financial capacity is verified.

The operator must also provide other guarantees that protect players and their money.

First, the operator must provide a collateral that ensures the payment of the estimated balance of all the website's registered gamblers' accounts (this collateral must be between 60% to 90% of the gamblers' accounts average semester balance).
The operator's company must also have a minimum balance that allows immediate payment of the gamblers accounts' total balance (the operators must have separate accounting for their online gambling business activities).
No. Money transfers between gambling accounts are forbidden.
No.

When registering, each player must associate an existing open payment service provider account in his/her own name. Transfers to the gambling account can only be made through the gambler's personal payment service provider account. All winnings and prizes must also be transferred or credited into the same personal payment service provider account.
Money transfers into each gambler's account can only be processed by payment service providers that have been authorized by the country's authorities.

These payment tools must also allow the identification of the transaction originator.

Tools allowed for these operations include: bank transfers; debit cards; payments through intermediary services (such as Paypal) properly authorized by a EU or EEE member state; electronic currency, as long as it is created by a payment service provider authorized by a UE or EEE member state.
No.

Your gambling account can only be used for gambling and betting on the website for which it was created.
No. That action would be considered a loan, which is forbidden.

A gambler with no credit left in his/her gambling account cannot continue playing.

A gambler's account can never have a negative balance.
No.

When a gambler registers in a website, a single gambling account with a unique identification and access codes is associated to that registration. Only the account owner may access and make transactions with his / her gambling account.

The password allows the gambler to access his / her registration at an operator's website. Choose a "quality” password that is difficult to guess or obtain through automatic search tools.

Protect your gambling website password, do not show it to a third party. Avoid fraudulent use of your personal data.
Any gambler may, at any time, ask the operator to close his / her account. The operator must have tools in the website that allow the player to do so, and the procedure must be immediate. The operator must transfer the gambling account balance into the payment account defined by gambler. This transfer must occur within 5 business days.

In certain conditions, the operator may proceed to close the account without the gambler's authorization. These conditions are determined by the regulations of the Gambling Regulation and Inspection Service.
The online gambling operator must provide the gambler with this information. The gambler must be able to access his/her gambler's account, movement and transaction details (deposits and withdrawals) and available balance through the operator's website. 
The operator must transfer the money within 5 business days.
The operator is obliged to implement safety and data protection procedures as well as a privacy policy in its website. This is certified by an external entity before operation can begin.

The operator's privacy policy must be clearly accepted by the gambler and it must also clearly state what kind of information is requested, how will the data be used, and in which situations can this data be disclosed.
The gambler has the right to self-exclude from gambling.

The gambler may request self-exclusion directly at a licensed operator's website, but must be registered as a gambler in the first place. In this case, self-exclusion only applies to that particular operator.

You may also request self-exclusion from the Gambling Regulation and Inspection Service. In this case, self-exclusion will apply to all operators. During the self-exclusion period, you will not be able to gamble if you are registered, or you will not be allowed to register in a gambling website.

Self-exclusion periods have a minimal duration of 3 months and will be enforced for a period defined by the gambler. If a termination date is not specified, self-exclusion will continue indefinitely.

At any time, the gambler may request termination of self-exclusion, but the minimum 3 month period must be respected. Self-exclusion will be cancelled one month after the request.
Yes, the gambler always has the option to withdraw the money from his gambler's account and transfer it to the payment account associated to his/her payment service of choice.

If the self-exclusion is permanent, the operator cancels the gambler's account (within a deadline defined by regulations) and immediately transfers the balance into the gambler's payment account.

If the self-exclusion is temporary, the gambler is suspended and, if he/she so wishes, may also transfer the gambling account balance into his/her payment account.
In case of need, and for your own protection, you can contact the Linha Vida service through phone number 1414 (available everyday from 10am to 6pm) or through email address 1414@sicad.min-saude.pt. This specialised phone line is a psychological counseling service (anonymous, free and confidential) that belongs to the Ministry of Health's Addiction and Addictive Behaviour Intervention Service (SICAD).
Yes — according to the law, the following people are not allowed to engage in gambling activities:
  • Those in positions of State, holders of sovereignty titles, and representatives of the Republic in the Autonomous Regions;
  • Those in Government positions in the Autonomous Regions;
  • Public Prosecutors, police authorities, security forces and their agents;
  • Minors and those who have been legally declared as incapacitated;
  • Those who, by self-exclusion or legal decision, are banned from gambling;
  • Those who hold positions of ownership in operator entities are not allowed to gamble at their own operator entity's website;
  • Those who are employed by the operator entity are not allowed to gamble at their own company's gambling website;
  • Anyone who has or may have access to a website's gambling and betting IT systems;
  • Anyone who may have any sort of direct or indirect intervention or influence in the result of a sports or horse racing event: this includes sports managers, sports technicians, trainers, professional and amateur athletes and competitors, judges, referees, sports business people and those responsible for any entities that organise competitions and sports and horse racing events that may be the object of betting activities;
  • Those working for the control, inspection and regulation entities. The ban may be lifted whenever such people must play games of chance or place bets in order to verify the technical systems' standards and specifications that all licensed operators are required to meet.
Yes.

The operator is obliged to include in its website the tools that allow gamblers to indicate those limits, which can be defined as daily, weekly, or monthly.

Each gambler must decide which limits to impose on himself / herself.
Games of chance are those whose result is exclusively or fundamentally dependent on luck.
Casinos are allowed to do business with the following games of chance:

a) Banked games in single or double banks: baccarat point and bank, French banque, boule, cussec, banked écarté, French roulette and zero American roulette;
b) Banked games in single banks: black-jack/21, chukluck and trente et quarante;
c) Banked games in double banks: limited bank baccarat and craps
d) Banked game: keno;
e) Non-banked games: chemin de fer, baccarat, open bank baccarat, écarté and bingo; f) Games in slot-machines paying prizes directly in chips or coins;
g) Games in machines that, despite not paying prizes directly in chips or coins, exhibit themes characteristic of games of chance or show score results that depend solely or mainly on luck.
For the practice and operation of games of chance, there will be gambling zones in Açores, Algarve, Espinho, Estoril, Figueira da Foz, Funchal, Porto Santo, Póvoa de Varzim, Tróia and Vidago-Pedras Salgadas.
Concession for the exploitation of games of chance is granted through public tender, according to Decree-Law 114/2001, dated November 30.
The following types of online gambling and betting are allowed:

a) Fixed-odds sports betting;
b) Horse racing betting (mutual and odds);
c) Bingo;
d) Other types of games of chance, including:
i) Baccarat point and bank/Macau;
ii) French bank;
iii) Blackjack/21;
iv) Games in automatic machines that exhibit themes characteristic of games of chance or show score results that depend solely or mainly on luck;
v)  Poker in tournament mode;
vi) Non-banked poker («omaha», «hold’em» e «synthetic poker» variants);
vii) Stud Poker;
viii) American roullete;
ix) French roullete.
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